Payments, refunds and cancellation

Effective from 13 May 2026. This page is part of our Terms of service.

Payment methods

BLIK
Bank transfer

Online payment via Stripe — Visa or Mastercard, Apple Pay, Google Pay or BLIK. You pay through a secure link we send by email. Ongoing management can be paid automatically each month by card.
Bank transfer — in the currency of the quote, to the account shown on the bill or invoice.

Currencies

We bill in Polish złoty (PLN), British pounds (GBP) or US dollars (USD). You choose the currency when you get the quote. If your card is in another currency, your bank handles the conversion.

We are exempt from VAT (Art. 113(1) of the Polish VAT Act), so no tax is added to our prices. We issue a bill, or a VAT-free invoice on request.

When you pay

Call, campaign plan and quote — free.
Campaign packages and creatives — once, after you approve the plan and before work starts.
Ongoing management — monthly in advance, for the next month of service. The first payment is taken after you approve the plan, the next ones on the same day each month.

The amount on the bill always matches the approved quote. For recurring payments we send an email reminder 3 days before each charge.

Ad budget

You pay for ad delivery directly to the platform (Meta, Google, TikTok) — with your own card, on your own ad account. We get partner access to manage the campaign, but we do not collect, hold or settle your ad budget. Refunds and disputes about the ad budget are handled with the platform under its own rules.

How online payment works

We send the link from [email protected], together with your order number.
The link opens a Stripe payment page at an address starting with https://checkout.stripe.com or https://invoice.stripe.com. It shows the name Honeyue, a description of the service and the amount in the quote currency.
You choose a payment method and confirm it, for example with a BLIK code or in your banking app (3-D Secure).
Stripe emails you a payment confirmation. Your bank statement will show HONEYUE.

If you receive a payment link you are not expecting, do not pay — write to us.

Payment security

Online payments are processed by Stripe (Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland), a payment provider certified to PCI DSS Level 1, the highest security level in the card payments industry.
You enter card details only on Stripe's page. We never see or store your card number — we only receive payment information (amount, date, card brand and last 4 digits).
The connection is encrypted (HTTPS/TLS) and card payments are confirmed with strong customer authentication (3-D Secure), in line with the PSD2 directive.

Cancellation

Campaign packages and creatives

Before work starts — free of charge, with a full refund.
While creatives are being prepared (before the campaign goes live) — we refund the amount minus the value of work already done, calculated proportionally and shown to you in writing. You receive the finished material.
After the campaign goes live you can pause it at any time. The package fee is then not refundable, unless we failed to do the agreed work.

Ongoing management

Cancel at any time — by email or by replying to a bill. Service continues until the end of the paid month and we take no further payment.
There is no notice period and no cancellation fee.

If you are a consumer, you also have the statutory right of withdrawal within 14 days.

Refunds

Full refund — cancellation before work starts, a consumer's withdrawal before work starts, our refusal to carry out the order, a payment taken by mistake or twice.
Partial refund — cancellation while creatives are being prepared, an accepted complaint (for example, part of the agreed work was not done), a consumer's withdrawal from a service started at their request.
No refund — fees for work done and completed service periods, including when a campaign did not bring the sales you hoped for (we do not guarantee specific results — see our Terms), and ad budget spent on the platforms.

We refund within 14 days, using the same payment method and in the same currency you paid with. Card refunds usually reach your account within 5–10 business days. We confirm every refund by email.

A problem with a payment

If you see a charge you do not recognise, the amount is wrong, or something is not right with the service — please contact us first: [email protected]. We reply within 1 business day and can usually sort it out faster than a bank dispute (chargeback). This does not limit your right to dispute a payment with your bank or any other consumer rights.